FAQs

Yes, your safety and protection is a top priority.

Yes, all of our employees are background checked for your protection and peace of mind.

Yes, we can absolutely add it to your cleaning experience.

No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you prefer to be home when we clean, we do our best to clean around you.

We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort.

We provide all our own supplies and equipment to clean your home. If you have a specific request, please let us know.

Payment is due the day of your cleaning.  You may pay with cash, check, PayPal or Venmo.  Checks are made payable to HD Clean. PayPal Friends and Family payments may be sent to 907-750-0924 or hannah@hdclean907.com. Venmo payments may be made to @HDClean907

Tipping is never expected but always appreciated for excellent service.

We reserve your appointment just for you! We request a 48 hour notice if you need to skip or reschedule. Call the office and let us take care of the rest. This allows us time to reassign your technician to another home, ensuring they receive the pay they depend on. If we receive less than 48 hours notice or we cannot access your home, it may be necessary to charge you a minimum cancellation fee of 50% of your cleaning. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the client’s request are considered a skip and are subject to the additional fee.

Our work is 100% satisfaction guaranteed. If we didn’t meet your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas.

Contact us today

Please get in touch with us today for a free estimate. We’ll provide you with the cleaning services you need as often as you need. We look forward to giving you back the free time you deserve!